FAQ's
Products
How do I place an order?
Simply select your product, then click the "Add to Cart" button and follow the simple steps to complete your order. We will prepare your order and send you a tracking number.
Which type of products do you offer?
We provide a wide range of bike accessories for both men and women, including helmets, clothing, and various other essential items.
Shipping
Do You Offer International Shipping?
No, Currently we are focusing only United Kingdom
How long will it take for my order to ship?
Orders typically ship within 1-2 business days from our warehouse, Transit times vary based on your Shipping Method.
What is your shipping charge?
Our shipping charge varies for methods. Please check our shipping policy for information.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and Tracking Link.
Return & Refund
What is your return timeframe?
We accept returns within 30 days.
When will I get my refund?
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
Who will bear the return shipping cost?
You have to provide the return shipping cost until our product arrives damaged, defective, or faulty
What is your restocking fee?
We don't charge any restocking fee on our products.
What should I do if my product is damaged?
If your parcel arrives damaged, please refuse delivery (if possible) and contact us immediately. If the damage is noticed after delivery, please email us within 24 hours at support@winimpexmoto.com with photos of the damaged item Your order number, and a brief description of the issue. We will cover the return shipping cost. A replacement product will be shipped to you at no additional shipping charge.
Exchange and Cancellation
What is your exchange policy?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Can I cancel my order?
After making a purchase, the customer has 24 hours to request cancellation - we will be happy to process the full refund.
After 24 hours, your order has been put into production and can no longer be changed, except for your shipping address. We can still correct/change your shipping address before we ship it.
Security and Privacy
Is my personal information secured?
Our store adheres to the highest industry standards to protect your personal information when you checkout and make purchases from our online store.
Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is commonly used on the Internet to process payments. Your credit card information is used only to complete the requested transaction and is not retained afterward.
Do you collect my personal information?
Yes, we collect your personal information, especially:
- Contact Details (Name, Address, Email)
- Account Information (username, password, usage data, cookies)
How do you use my personal information?
We will use your personal information for:
- Providing Products or Services
- Marketing and Advertising
- Security and Fraud Prevention
- Communicating with You
Payments
Which Payment Methods do you accept?
All payments for products or services offered on Win Impex Moto must be made in GBP (£).
Accepted Payment Methods
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- MasterCard
- PayPal
- Shop Pay
- Union Pay
- Visa